crystal pro max

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Refund and Returns Policy

Welcome to CrystalPrime7000s. Our Returns and Refund Policy is structured to provide a seamless and satisfactory experience for all our valued customers. Here is an overview of how returns and refunds are managed at CrystalPrime7000s.

Returns Policy:

Return Period: You may return products within 14 days from the delivery date.

Return Conditions: Items must be in their unused state, in original condition, and contained within their original packaging to qualify for a return.

Shipping Costs for Returns: Customers are responsible for bearing the cost of shipping returns. Please note that the original shipping fees are non-refundable.

Initiating a Return: To begin the return process, please email us at sales@crystalprime7000s.com with your order number and the specifics of the item you wish to return.

Restocking Fee: A restocking fee of 5% is charged on all returns, which will be deducted from your refund.

Damaged or Incorrect Items

Damaged Items: Should you receive a damaged item, we will take care of the return shipping costs, and no restocking fee will be charged.

Evidence of Damage: To facilitate a quick return process, please provide photographic evidence of the damage.

Receipt of Incorrect Items: If you receive an incorrect item, please contact us immediately so we can resolve the issue.

Refund Process:

Inspection and Approval: Returns are subject to inspection. Items must meet our return criteria to qualify for a refund.

Refund Method: Once approved, refunds are processed back to the original payment method within 10 business days.

Refund Notification: We will inform you once your return has been processed and will notify you of the approval or rejection of your refund.

No Exchanges:

Exchange Policy: At this time, we do not offer direct exchanges. To obtain a different product, please return the original item and place a new order.

Contact Us:

For any inquiries regarding our return and refund policy, please contact us at sales@crystalprime7000s.com.

Policy Modifications:

CrystalPrime7000s reserves the right to amend this Returns and Refund Policy at any time. Changes will take effect immediately upon their publication on our website.