Welcome to CrystalPrime7000s. Our Returns and Refund Policy is structured to provide a seamless and satisfactory experience for all our valued customers. Here is an overview of how returns and refunds are managed at CrystalPrime7000s.
Returns Policy:
Return Period: You may return products within 14 days from the delivery date.
Return Conditions: Items must be in their unused state, in original condition, and contained within their original packaging to qualify for a return.
Shipping Costs for Returns: Customers are responsible for bearing the cost of shipping returns. Please note that the original shipping fees are non-refundable.
Initiating a Return: To begin the return process, please email us at sales@crystalprime7000s.com with your order number and the specifics of the item you wish to return.
Restocking Fee: A restocking fee of 5% is charged on all returns, which will be deducted from your refund.
Damaged or Incorrect Items
Damaged Items: Should you receive a damaged item, we will take care of the return shipping costs, and no restocking fee will be charged.
Evidence of Damage: To facilitate a quick return process, please provide photographic evidence of the damage.
Receipt of Incorrect Items: If you receive an incorrect item, please contact us immediately so we can resolve the issue.
Refund Process:
Inspection and Approval: Returns are subject to inspection. Items must meet our return criteria to qualify for a refund.
Refund Method: Once approved, refunds are processed back to the original payment method within 10 business days.
Refund Notification: We will inform you once your return has been processed and will notify you of the approval or rejection of your refund.
No Exchanges:
Exchange Policy: At this time, we do not offer direct exchanges. To obtain a different product, please return the original item and place a new order.
Contact Us:
For any inquiries regarding our return and refund policy, please contact us at sales@crystalprime7000s.com.
Policy Modifications:
CrystalPrime7000s reserves the right to amend this Returns and Refund Policy at any time. Changes will take effect immediately upon their publication on our website.